# Journal Entries Not Refreshing

**URL:** <https://community.velixo.com/t/journal-entries-not-refreshing/74>\
**Category:** Q&A\
**Tags:** Sage-Intacct\
**Created:** [September 20, 2024, 12:10am UTC](https://community.velixo.com/t/journal-entries-not-refreshing/74 "2024-09-20T00:10:21Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![Nathan\_Gayeski](https://community.velixo.com/letter_avatar_proxy/v4/letter/n/3be4f8/32.png) [@Nathan\_Gayeski](https://community.velixo.com/u/Nathan_Gayeski)\
**Post date:** [September 20, 2024, 12:10am UTC](https://community.velixo.com/t/journal-entries-not-refreshing/74/1 "2024-09-20T00:10:21Z")

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Hello,

So when we make an entry, go into our report and refresh. Everything pulls in our report. However, If we make an edit to the entry and than go back into our Velixo report, the entry won’t fully update and will be out of balance.

Any ideas how we could correct that?

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**Author:** ![Miron\_Shikhov](https://community.velixo.com/letter_avatar_proxy/v4/letter/m/35a633/32.png) [@Miron\_Shikhov](https://community.velixo.com/u/Miron_Shikhov)\
**Post date:** [September 20, 2024, 12:12pm UTC](https://community.velixo.com/t/journal-entries-not-refreshing/74/2 "2024-09-20T12:12:27Z")

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Hi Nathan,

Please try to **Clear Cache** on Velixo NX ribbon. And then do Refresh → Entire Workbook.

 ![](https://community.velixo.com/uploads/default/original/1X/bab55e7c04c5a5ba35f62a8e09740bf5a3586377.png)

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**Author:** ![Nathan\_Gayeski](https://community.velixo.com/letter_avatar_proxy/v4/letter/n/3be4f8/32.png) [@Nathan\_Gayeski](https://community.velixo.com/u/Nathan_Gayeski)\
**Post date:** [September 20, 2024, 2:25pm UTC](https://community.velixo.com/t/journal-entries-not-refreshing/74/3 "2024-09-20T14:25:12Z")

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Thank you Miron, this resolved the issue. Thanks!

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**Author:** ![Gabriel](https://community.velixo.com/user_avatar/community.velixo.com/gabriel/32/7_2.png) [@Gabriel](https://community.velixo.com/u/Gabriel)\
**Post date:** [September 20, 2024, 2:35pm UTC](https://community.velixo.com/t/journal-entries-not-refreshing/74/4 "2024-09-20T14:35:36Z")

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Nathan,

Just wanted to confirm – was it a row that you deleted in the GL Transaction that was still appearing?

Gabriel